Privacy Policy

1. Introduction

HeartWhispers by LeinibCatalina (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leinibcatalina.com and make purchases or interact with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you voluntarily provide when you:

• Place an order (name, email address, phone number, shipping address)
• Submit a prayer request (name, email address, and prayer message — name and email are optional)
• Make a donation (name and email address as provided through PayPal)
• Contact us through our contact form (name, email, subject, and message)

We also automatically collect certain technical information when you visit our site, including IP address, browser type, operating system, and pages visited, through standard server logs and cookies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and updates
• Respond to your prayer requests and contact messages
• Process donations through PayPal
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Prayer Requests — Special Notice

Prayer requests are treated with the utmost confidentiality and respect. The content of your prayer request is only accessible to HeartWhispers administrators for the purpose of praying over your request. We will never share, publish, or disclose the content of your prayer request without your explicit consent.

You may submit prayer requests anonymously. If you provide your email address, we may send you a personal response, but we will never add you to a mailing list without your consent.

5. Payment Processing

All payments are processed through PayPal. We do not store, process, or have access to your credit card or bank account information. PayPal's privacy policy governs the handling of your payment information. You can review PayPal's privacy policy at paypal.com/privacy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for a minimum of 7 years for tax and accounting purposes. Prayer requests are retained for operational purposes and may be deleted upon request.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to the processing of your data
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, contact us at hello@leinibcatalina.com.

8. Cookies

Our website uses essential cookies necessary for the site to function properly (such as session management). We do not use tracking or advertising cookies. By using our site, you consent to the use of essential cookies.

9. Third-Party Services

Our website uses the following third-party services:

• PayPal — Payment processing
• Google Fonts — Typography (Montserrat, Alegreya SC)

Each of these services has its own privacy policy governing the use of your information.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of the site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@leinibcatalina.com
• Website: leinibcatalina.com/contact